Easy Billing and Payment Options
A+ Total Care strives to makes the payment and insurance process for your family care, urgent care or occupational medicine visit as easy and painless as possible by utilizing the same billing company for all our services (excluding specialty care). We’re happy to address any questions you might have about your health insurance coverage and explain corresponding payments you’ll be expected to make at time of treatment and after your insurance claim is processed.
Cash Pay and WeCare Medical Discount Members
Self-pay customers will receive a 10% discount toward their visit for cash payments made at time of services rendered.
Services provided at a discount for customers enrolled in the WeCare Medical Discount Program cannot be billed to insurance.
Visit our WeCare page to learn about our discount program for individuals, families and businesses.
Direct Billing to Insurance and Simplified Statements
A+ will bill your insurance company directly for A+ Family Care and A Plus Urgent Care services provided. Coverage verification will be made prior to seeing an A+ provider. After your claim has been submitted to your insurance carrier, you should receive an Explanation of Benefits (EOB) from your insurance company for the services A+ provided. The EOB will list the amounts billed and payments made for services you received, and any remaining balances you might owe.
If you’re an employer, occupational medicine services provided by A+ Urgent Care for your employees will not be billed to the injured worker’s individual insurance, but will be sent directly to your company’s group insurance plan. If you have additional questions about A+ OccMed Care billing, please call the A+ Occupational Department or A+ Administrator, Megan Ayala, at 775-777-7587. You can also use our online contact form to reach us.
Paying Your Bill
When you receive a statement from A+ Total Care, showing the remaining balance you owe, please pay this amount promptly. You can make your payment over the phone by credit card or by mailing your invoice paystub and payment by personal check or supplied credit card information.
Mail Your Payments to:
A+ Total Care
8777 Velocity Drive
Machesney Park, IL
Pay Your Bill Online
We also offer the option to pay your medical bills using our online bill pay patient portal.
It’s important that you carefully review the Explanation of Benefits you receive from your insurance company. If, for some reason, A+ Total Care doesn’t receive payment from your insurance company within a reasonable time, you may be required to pay the balance. If an overpayment was made, you’ll receive a refund from us after settlement with your insurance company.
What Will Your Insurance Plan Cover?
Depending on their insurance coverage, customers may be responsible for paying co-payments, co-insurance or deductibles at the time of service. In addition to your co-insurance and deductible, you’ll typically be responsible for any unpaid amount not covered by insurance. For questions about what your coverage plan covers, speak with your insurance provider directly by calling the phone number on the back of your card.
For billing questions, please contact our billing department at (866) 511-4142, Monday – Friday from 7:00 a.m. to 3:00 p.m., Central Standard Time.
If you have additional questions that are not answered here, visit our Patient FAQs page, call A+ Patient Services at 775-777-7587 or send us a message using our contact form for further assistance.